Shipping policy
Order confirmation
Once you place your order you get an order confirmation email. That means we have your order and your payment is authorised. Check your spam or junk folder if it has not arrived. Still nothing? Email sales@aromara.co.uk with the subject "Order confirmation not received".
Dispatch
- Order by 4pm Monday to Friday, or 11am Saturday, and we dispatch the same day. Later orders go the next working day.
- Carrier: Royal Mail. You get a track and trace number by email when it ships.
- No tracking number after 4 working days? Email sales@aromara.co.uk and we will chase it.
UK delivery costs
- Orders of £45 and over: free delivery, 2 to 4 working days (Royal Mail Tracked 48).
- Orders under £45: £2.99, 2 to 4 working days (Royal Mail Tracked 48).
- Next-day delivery (Royal Mail Tracked 24): £3.50, free on orders of £100 and over (order by 4pm, Monday to Friday).
Order acceptance and pricing
Sometimes an order cannot be processed. We may refuse or cancel an order for incomplete or incorrect details, suspected fraud, or payment verification problems, and we may ask for extra verification before accepting it. We do our best to price accurately. If we spot a pricing error we will contact you for instructions or cancel the order and let you know, even if it has been confirmed and paid.
Track your order
Use the track and trace number from your shipping email.
Customer service
Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Phone: +44 7916 677 849
Email: sales@aromara.co.uk
Hours: Monday to Friday, 09:00 to 18:00 (London). Closed Saturday and Sunday. We respond within one business day.