Refund policy

30 Days Easy Returns

At aromara.co.uk, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple return process.

Return Policy Details:

  • Return Period: You can return items within 30 days of receiving your order.
  • Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
  • Return Shipping: Customer covers return postage. We refund the product price in full once we receive the item back.

How to Return an Item:

  1. Contact Customer Service: Email us at sales@aromara.co.uk to initiate your return. Please include your order number and reason for return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and the return address.
  3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  4. Send the Package: Use a tracked postage service to send the package to the return address we provide. Keep your proof of postage in case the parcel goes missing.

Refund Process:

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
  • Refund: After approval, we will process your refund. It may take up to 10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We'll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service:

Address: 16 Tenby Drive, Maidenhall, Luton, LU4 9BL, United Kingdom

Phone: +4479916677849

Email: sales@aromara.co.uk

Customer Support Hours

Monday to Friday: 09:00 to 18:00
Saturday and Sunday: Closed

Time Zone: GMT+00:00 Greenwich Mean Time (London)
Response Time: We respond within one business day