Refund policy

60-day money-back guarantee

Wear it. Test it against the original. If you are not convinced, you have 60 days from the day your order arrives to get your money back.

How it works

  1. Email sales@aromara.co.uk with your order number and which scent did not work for you.
  2. We reply within one business day with your return number and the return address.
  3. Pack it safely: cap on, and the bottle back in its original packaging.
  4. Post it at a Post Office counter using a tracked service (Royal Mail Tracked 48 or better). You cover the return postage. Keep your receipt.
  5. Email us your tracking number.
  6. We check every return when it arrives and refund the product price to your original payment method within 10 business days of receiving it.

Returns we cannot refund in full

  • Parcels sent without tracking that do not reach us.
  • Bottles that arrive broken, leaking or dented because they were not packed as above. These may get a partial refund or none.
  • Returns sent without contacting us first.

Fair use

Testing is welcome. A few sprays to see how a fragrance sits on your skin is exactly what the guarantee is for. To qualify for a refund, the bottle must be returned lightly tested and substantially full, with at least 90% of the product remaining.

Bottles returned more than lightly used, decanted, or tampered with may receive a partial refund or be declined. Faulty or damaged items are always replaced or refunded in full, and this fair-use rule does not apply to them.

The small print

  • One refund per scent per customer.
  • Bundles and sets: send back the bottle you did not like and we refund that bottle's share of the price.
  • Free bottles from the Buy 2 Get 1 Free offer are not refunded for cash.
  • Arrived faulty or damaged? Email a photo within 7 days and we replace it at our cost.
  • This guarantee is on top of your legal rights. It does not replace them.

Exchanges

Want a different scent instead of a refund? Say so in your email and we will sort it.

Customer service

Address: 16 Tenby Drive, Luton, LU4 9BL, United Kingdom
Phone: +44 7916 677 849
Email: sales@aromara.co.uk
Hours: Monday to Friday, 09:00 to 18:00 (London). We respond within one business day.