Frequently Asked Question

What products do you offer?

Aromara offers a range of Eau de Parfum fragrances available for men, women, and unisex preferences. The collection includes multiple scent profiles presented through individual fragrance products, allowing customers to browse and select options based on personal scent preference.

Each fragrance listing provides basic product information such as scent inspiration, fragrance type, and pricing. The product range includes various compositions with different note structures, helping customers compare available fragrance options before making a selection.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 2–4 business days for standard delivery within the United Kingdom. Shipping costs are £3.99 for orders between £0.01 and £69.99, while orders of £70.00 and above qualify for free standard delivery.

Do you offer international shipping?

No, We only ship to United Kingdom now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Aromara covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Aromara does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Company name: Aromara

Address: 16 Tenby Drive, Maidenhall, Luton, LU4 9BL, United Kingdom

Phone: +4479916677849

Email: sales@aromara.co.uk

Customer Support Hours

Monday – Friday: 09:00 AM – 06:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within one business day